Help Paying Your Bill

If you have trouble paying your bill, contact our office as soon as possible to discuss payment arrangements in order to prevent a disruption in your service. Please also click on “Saving Energy” on our homepage to find out how you can save energy and money.

Low-Income Energy Assistance Program

You may qualify for either Energy Assistance or Weatherization Assistance. While state Energy Assistance programs provide a one-time payment to help qualifying applicants, weatherization programs provide long term savings of up to 30 percent on energy costs.

Income guidelines for these programs differ. Contact your state’s office to find out if you qualify.

IDAHO members
208-522-5391 \ 800-632-4813
357 Constitution Way, Idaho Falls

MONTANA members
406-587-4486 / 800-332-2796
200 Yellowstone Avenue, West Yellowstone

WYOMING members
307-875-1890 / 800-246-4221
115 West Snow King Avenue, Jackson

Fall River Helping Hands

Energy Assistance programs determine eligibility based on past income, but when injury or job loss strike, many people cannot get the assistance they need. Fall River Helping Hands relies on donations from members to provide temporary emergency energy assistance to other members who have an immediate and urgent need.

Fall River Helping Hands is a fund of last resort. You can download an application for help through Fall River Helping Hands, or contact us about your specific situation.

Fall River Helping Hands Contact Us online form to missi.hathaway@fallriverelectric.com

Helping Hands application