Consider joining one of east Idaho's oldest & most innovative employers!
We are seeking a talented, career-minded manager to lead the Member Services department at Fall River Rural Electric Cooperative, in providing excellent service to our owner-members. Fall River Electric is a nonprofit electric cooperative established in 1938.
Key responsibilities include:
Participates on Fall River's management team, helping to establish the vision for the future & reports directly to the CEO
Performs all supervisory responsibilities associated with the department & will be actively working daily within the Member Services department
Provides friendly, efficient, and accurate service to the Cooperative's owner-members
Ensure member's problems are addressed within the parameters of the Cooperative's policies and acts as an advocate for the member
Presents proposals for department work plan, goals, & budget, and is responsible for seeing that Fall River's strategies & mission are supported & carried out by the Member Services department.
Will preferably have a Bachelors degree in business administration, or six years customer service experience with specific knowledge of the utility industry.
Must possess excellent management skills with the ability to communicate effectively with co-workers, management, & owner-members.
Must have a working knowledge of spreadsheets, word processing, databases, generating reports, customer information systems, & office equipment for the preparation of utility billing, communication, public relations, & related management reports.
Should be skilled in performing moderately complex mathematical computations.
Must have the ability to resolve complex & sensitive customer/member service issues.
Must have the ability to direct the customer service staff to maintain a smooth & efficient working relationship within the cooperative.
Should be self-motivated to see that deadlines are met on time & multiple tasks are handled simultaneously.
Will that the initiative to recognize & present plans to improve efficiencies, reduce costs, improve communications with members, & provide outstanding customer service.
In addition to an outstanding career opportunity, Fall River Electric offers:
- Competitive salary
- Paid sick leave & vacation days
-Comprehensive benefits including medical, dental, life insurance & retirement plans
To apply, please send your resume & salary history by January 10, 2014 to:
Fall River Electric Cooperative
Attn: Human Resources
P.O. Box 736
Milville, UT 84326
Or submit by Email to