View Current Outage Location
Click here to see our current outage map: http://outage.fallriverelectric.com/omswebmap/
We do our best to ensure you have as few service interruptions as possible, but sometimes nature or human-caused accidents may cut off your power.
If the Power Goes Off
- Check your breakers or fuses to make sure the power loss did not originate within your home. Look for tripped breakers or blown fuses. Try resetting your breakers by switching them OFF then ON.
- Call or take a look at neighboring homes to see if other homes in your area have power. This helps us pinpoint the cause of the outage.
- Call us to report the outage. During normal office hours (8am to 4:30pm M-F), call the Cooperative toll-free at 800-632-5726 or locally from anywhere in eastern Idaho at (208) 652-7431. After hours or on weekends or holidays, call the outage hotline at 800-632-5726. Make sure you have the name on your account and the current service address to ensure the fastest response possible. If possible, also have your account number available.
- You can also report a power outage on your smartphone if you have download Fall River Electric’s free app “My FR App” from this link for an iPhone https://itunes.apple.com/us/genre/mobile-software-applications/id36?mt=8 or for an Android at https://play.google.com/store/apps/developer?id=Google+Inc.&hl=en. Remember, “My FR App” is FREE!
- Turn off major appliances. The water heater and heating system breakers need to be turned off to avoid overloading your circuits when the power is restored. Unplug any voltage-sensitive equipment, like computers or televisions. Install surge protectors to protect voltage sensitive equipment.
- Switch on an outside light. This may assist our crews in determining when your power has been restored without having to call you.
- Keep the refrigerator and freezer doors closed. Food kept in a refrigerator will last 12 to 24 hours even when the power is out. A full freezer can last 24 to 48 hours.
- If an extended outage occurs, listen to your local radio station for reports. Keep either a battery operated or battery free (hand crank) radio on hand for emergencies. If you own a smartphone, you may also view outage information on the home page of our website www.fallriverelectric.com.
- NEVER GO NEAR OR TOUCH A DOWNED POWER LINE.
- NEVER WIRE A PORTABLE GENERATOR DIRECTLY INTO YOUR ELECTRICAL PANEL.
Preparing For Power Outages
- Put together an outage kit that includes: a battery operated or battery free radio, several flashlights and extra batteries, and a phone that does not require electricity.
- Install smoke and carbon monoxide detectors and test them regularly.
- Visit www.fema.gov/ to learn more about keeping yourself and your family safe during winter storms.